Sun Retreats Hospitality Creek

We just completed a Thursday–Sunday stay at Sun Retreats Hospitality Creek, and unfortunately, we were very disappointed with our experience. When we originally booked, the campground was operating as a Jellystone location. We were surprised to find upon arrival that it is no longer affiliated with that brand. While we were willing to look past that change, the overall experience did not meet expectations. There were no planned activities throughout the weekend, and both the arcade and bounce pad were closed for the entirety of our stay. Traveling with four children who were especially looki…

Park Manager was caring and ran everything efficiently. The Park was clean. The Life Guards were skilled, friendly and kept everyone safe.

It’s truly a shame how poorly the customer service has gone down at this location. It’s become a money grab to charge the maximum with the lowest level of service. They are literally double what other nicer Jellystone campgrounds are. Once Ed left, it’s gone downhill. We planned to book a trip here and I booked it online. I was going to book two more for May & July with multiple other regular customers but our large group decided not to do the trip in April with no amenities open and how little the staff does for activities at this location compared to others. There have been break ins and oth…